Re: Connection to Sky Q box

Pennery — Tue, 14 Jan 2025 20:28:00 GMT

I have no Internet through my sky q router. Only 2 lights are displayed on tge router. The Internet light is off

Re: Connection to Sky Q box

caesarome — Tue, 14 Jan 2025 22:25:38 GMT

@Pennery

The first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic Re: Connection to Sky Q box in Broadband

Re: Connection to Sky Q box

Re: Connection to Sky Q box