topic Re: Connection with Sky Box keeps dropping in Broadband

Connection with Sky Box keeps dropping

Paul+QPR — Thu, 09 Jan 2025 09:45:32 GMT

We had a new Sky Max box installed about a month ago but the wifi connection keeps dropping after 5 minutes of connection on Sky box, we also cannot get any connection with the sky mini box upstairs. Have reset all devices many times. Signal is ok on other devices apart from upstairs where we struggle to get connection. Router is in the same room as main Sky box

Re: Connection with Sky Box keeps dropping

jamesn123 — Thu, 09 Jan 2025 12:26:08 GMT

Hi @Paul+QPR

Are you connecting the Q box via WiFi or ethernet?

Have you done a complete network reset on all Q boxes since getting your Max hub?

Re: Connection with Sky Box keeps dropping

Paul+QPR — Thu, 09 Jan 2025 13:48:13 GMT

Thanks @jamesn123 - it's connected via WiFi and yes have tried the network reset on the boxes but unfortunately we still keep loosing the connection

Re: Connection with Sky Box keeps dropping

jamesn123 — Fri, 10 Jan 2025 15:19:18 GMT

@Paul+QPR

Did you use any boosters previously?

Re: Connection with Sky Box keeps dropping

Paul+QPR — Tue, 14 Jan 2025 20:34:16 GMT

No not previously. We used to have a pretty strong signal everywhere in the house before the switch

Re: Connection with Sky Box keeps dropping

Paul+QPR — Tue, 14 Jan 2025 20:36:57 GMT

@jamesn123

No not previously. We used to have a pretty strong signal everywhere in the house before the switch?

Re: Connection with Sky Box keeps dropping

jamesn123 — Wed, 15 Jan 2025 10:45:02 GMT

@Paul+QPR

That is odd, you wouldnt expect coverage to reduce that drastically. Is the router in the same place and everything? Is your Sky Q system all connected with hotspotting enabled?