Slow Internet

KayP88 — Tue, 14 Jan 2025 17:49:33 GMT

Hi, I've recently upgraded to the sky max hub. I'm finding that the connection around my house is still not very strong. I'm interested in discussing the booster packs that were mentioned when I purchased sky max. Thanks

Re: Slow Internet

TimmyBGood — Tue, 14 Jan 2025 17:58:31 GMT

@KayP88

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

topic Re: Slow Internet in Broadband

Slow Internet

Re: Slow Internet