topic Re: I would like to request boosters in Broadband

I would like to request boosters

Jo220 — Tue, 14 Jan 2025 12:57:52 GMT

Hello.

My new Internet does not reach my full house. Can I please request boosters.

Re: I would like to request boosters

jamesn123 — Tue, 14 Jan 2025 13:09:21 GMT

@Jo220

You can request boosters if you have the Broadband boost or Sky WiFi Max addons. Do you have either of these?

Re: I would like to request boosters

TimmyBGood — Tue, 14 Jan 2025 13:17:25 GMT

@Jo220

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: I would like to request boosters

Crp119 — Tue, 14 Jan 2025 17:33:28 GMT

How do I get a booster

Re: I would like to request boosters

TimmyBGood — Tue, 14 Jan 2025 17:38:00 GMT

@Crp119

See my post immediately above yours.