https://helpforum.sky.com/t5/Broadband/Melton-Mowbray/m-p/4881308#M458279 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304986">@MrsAMC1</a>&nbsp;<BR />You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.</P> <P>&nbsp;</P> <P>Have you already reported this to Sky?&nbsp;Fixing a fault within 2 WORKING days is the service level agreement between ISP’s and Openreach. </P> <P>&nbsp;</P> <P>The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).<BR /><BR />Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.</P> Tue, 14 Jan 2025 15:55:20 GMT Daniel0210 2025-01-14T15:55:20Z https://helpforum.sky.com/t5/Broadband/Melton-Mowbray/m-p/4881283#M458269 <P>When will phone line and broadband service start working again&nbsp;</P> Tue, 14 Jan 2025 15:22:33 GMT https://helpforum.sky.com/t5/Broadband/Melton-Mowbray/m-p/4881283#M458269 MrsAMC1 2025-01-14T15:22:33Z https://helpforum.sky.com/t5/Broadband/Melton-Mowbray/m-p/4881308#M458279 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304986">@MrsAMC1</a>&nbsp;<BR />You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.</P> <P>&nbsp;</P> <P>Have you already reported this to Sky?&nbsp;Fixing a fault within 2 WORKING days is the service level agreement between ISP’s and Openreach. </P> <P>&nbsp;</P> <P>The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).<BR /><BR />Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.</P> Tue, 14 Jan 2025 15:55:20 GMT https://helpforum.sky.com/t5/Broadband/Melton-Mowbray/m-p/4881308#M458279 Daniel0210 2025-01-14T15:55:20Z