topic Re: Cannot add echo dot in Broadband

Cannot add echo dot

LauraHoy43 — Tue, 14 Jan 2025 13:59:11 GMT

Can anyone help me? I can't add a second echo dot as its saying my WiFi connection dropped out. My friend believes the speed might be too slow and that my router might need splitting as it's a dual band router. I called sky and he talked me through splitting it and joined it back but the echo won't add. Maybe we need to keep it split and add the device before adding back together? I will try and call them again but thought I would ask for any advice here. Thanks

Re: Cannot add echo dot

jamesn123 — Tue, 14 Jan 2025 14:09:10 GMT

@LauraHoy43

Which echo dot is it? It should work with dual band

Re: Cannot add echo dot

LauraHoy43 — Tue, 14 Jan 2025 14:14:06 GMT

I can't seem to add a picture! The blu box just says echo dot and it's a round balll type! It's a 2nd device as my original one I have connected is much flatter on the top! Apparently my download speed is very slow!!!!

Re: Cannot add echo dot

TimmyBGood — Tue, 14 Jan 2025 14:34:50 GMT

@LauraHoy43 wrote:

it's a round balll type

That would be either 4th or 5th generation.

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GHRYQ6GHE4A5TUD2

Re: Cannot add echo dot

jamesn123 — Tue, 14 Jan 2025 14:32:19 GMT

@LauraHoy43

That generation should connect fine without splitting the WiFi bands.

Are you trying to set it up when its close to the hub? That would ensure its picking up the WiFI properly.

Re: Cannot add echo dot

LauraHoy43 — Tue, 14 Jan 2025 15:20:56 GMT

Honestly I am literally right next to the hub!

Re: Cannot add echo dot

jamesn123 — Tue, 14 Jan 2025 15:29:19 GMT

@LauraHoy43

What step are you getting to on the alexa app?

Re: Cannot add echo dot

LauraHoy43 — Tue, 14 Jan 2025 15:37:16 GMT

The echo dot is orange and says its ready to pair I'm in the alexa app and go to add device and select echo when I click on pair device it comes straight up with there was an unexpected connection drop and the alexa says WiFi is not set up 😞

Re: Cannot add echo dot

jamesn123 — Tue, 14 Jan 2025 15:39:31 GMT

@LauraHoy43

That sounds more like an Alexa issue that a WiFi one.

Re: Cannot add echo dot

LauraHoy43 — Tue, 14 Jan 2025 15:42:20 GMT

Oh really! Well that's good to know thanks! Will maybe contact amazon then?