https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4881197#M458246 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9617.png" style="width: 1179px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/107071i1DD06233512C020D/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9617.png" alt="IMG_9617.png" /></span></P><P>I think it has banned that screenshot. This is all I get when looking.<BR /><BR /></P> Tue, 14 Jan 2025 13:56:18 GMT GeorgiaFuma 2025-01-14T13:56:18Z https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4880091#M457901 <P>I am due to have an Openreach engineer to come out tomorrow. I am still yet to have my sky hub will this be an issue as it says that they're coming to install &amp; set up. I am new customer, I've been trying to ages to find a customer contact number but am still yet to find one online.&nbsp;</P> Mon, 13 Jan 2025 14:37:47 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4880091#M457901 GeorgiaFuma 2025-01-13T14:37:47Z https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4880898#M458127 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304013">@GeorgiaFuma</a>&nbsp;</P> <P>Openreach dont need your hub to complete the install, however you'll need it to use the service after. What date does the order tracking show in the My Sky app for you?</P> Tue, 14 Jan 2025 10:46:35 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4880898#M458127 jamesn123 2025-01-14T10:46:35Z https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4880984#M458175 <P>So I've had a text yesterday now from openreach to say they are scheduling a visit for 17th Jan but then the app is saying a visit today!&nbsp;<BR /><BR /></P><P>This is a screenshot of what my dispatch looks like.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9614.png" style="width: 1179px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/107066i3F7AC22DD883BCD3/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9614.png" alt="IMG_9614.png" /></span></P><P> </P> Tue, 14 Jan 2025 11:12:56 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4880984#M458175 GeorgiaFuma 2025-01-14T11:12:56Z https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4880998#M458183 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304013">@GeorgiaFuma</a>&nbsp;</P> <P>Usually the hub is dispatched&nbsp;a few days before the activation date so if Openreach are saying the 17th Jan you would expect the hub to leave the depot today or tomorrow.&nbsp;</P> Tue, 14 Jan 2025 11:19:48 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4880998#M458183 jamesn123 2025-01-14T11:19:48Z https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4881056#M458197 <P>Thank you. If this doesn't happen, who is best to contact to get this sorted. As I can't find a phone number anywhere.</P> Tue, 14 Jan 2025 11:54:06 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4881056#M458197 GeorgiaFuma 2025-01-14T11:54:06Z https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4881091#M458206 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304013">@GeorgiaFuma</a>&nbsp;</P> <P>Go to <A href="https://sky.com/help" target="_blank">https://sky.com/help</A>&nbsp;scroll to the bottom of the page and expand the 'Need more help?' banner. Should be an 03 number there.</P> <P>Alternatively I can escalate your post to chat with a Sky rep.&nbsp;</P> Tue, 14 Jan 2025 12:37:36 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4881091#M458206 jamesn123 2025-01-14T12:37:36Z https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4881127#M458226 <P>There is no number there when I look just options for guides. Please could you escalate this for me, thank you&nbsp;</P> Tue, 14 Jan 2025 13:11:45 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4881127#M458226 GeorgiaFuma 2025-01-14T13:11:45Z https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4881158#M458236 <P>It's in the first line of text under the list of options. I think this forum censors all numbers but I'll try a screen grab:</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FLC_0-1736861770749.png"><img src="https://helpforum.sky.com/skins/images/D0DE4D51AACD9E541945C108767C1211/responsive_peak/images/image_not_found.png" alt="FLC_0-1736861770749.png" /></span></P><P>&nbsp;</P> Tue, 14 Jan 2025 13:36:17 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4881158#M458236 FLC 2025-01-14T13:36:17Z https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4881197#M458246 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9617.png" style="width: 1179px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/107071i1DD06233512C020D/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9617.png" alt="IMG_9617.png" /></span></P><P>I think it has banned that screenshot. This is all I get when looking.<BR /><BR /></P> Tue, 14 Jan 2025 13:56:18 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-Sky-Hub/m-p/4881197#M458246 GeorgiaFuma 2025-01-14T13:56:18Z