topic Re: Broadband speed in Broadband

Broadband speed

Sam_26 — Sun, 12 Jan 2025 17:00:03 GMT

I have Sky Full Fibre 150

Broadband speed extremely slow, pictures on mobile sometimes loading slowly, facetime connection poor, Smart Tv app could be slow . Yesterday decided to phone Sky advisor as broadband speed was minimum 63.2 Mb/s amd maximum 83.3 Mb/s but nothing changed. Today checked again speed is 89.5 Mb/s. later it was 75 Mb/s . Full Fibre 150? Guaranteed download speed 100? Never seen this nubers at all , I saved all screenshoots from my Sky app about this issue. Need help.

Re: Broadband speed

Lisa-P1987 — Mon, 13 Jan 2025 11:05:15 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband speed

Sam_26 — Tue, 14 Jan 2025 10:07:45 GMT

Still checking my Broadband speed from Saturday last week and it is not stable . Dropps below 100Mb/s today in a morning it was maximum 86.5Mb/s and minimum 42.0 Mb/s ? ? Waiting for help.

Re: Broadband speed

Sam_26 — Tue, 14 Jan 2025 13:05:33 GMT

Recieved text messege from Sky today:

Hi, it's Sky. We've looked into your issue, and it looks like it's now fixed. Need more help? Go to sky.com/help. NoReply

It is joke from Sky ? Speed again below 100Mb/s , I checked it now. Screenshot from MySky Service Checker.

Re: Broadband speed

jamesn123 — Tue, 14 Jan 2025 13:11:05 GMT

Hi @Sam_26

There is no way your speed should be fluctuating that much on Full fibre. It should stay steady really.

I can escalate your post to Sky so you can chat with them if you prefer?

Re: Broadband speed

Lisa-P1987 — Tue, 14 Jan 2025 13:18:59 GMT

Hi there, I have got an active chat with yourself and did respond to you 2 hours ago. As I mentioned in the chat, we will chase this for you.
So just return to our chat if you need to give us any info or have any questions 🙂

Re: Broadband speed

Sam_26 — Tue, 14 Jan 2025 13:19:06 GMT

Thank you very much for support, I chat with Sky and waiting for Network Team contact me.