topic Re: no wifi in Broadband

no wifi

zahra2 — Tue, 14 Jan 2025 12:34:10 GMT

broadband box all lights are green but I have no Internet to my sky glass or and og my devices

Re: no wifi

GD1 — Tue, 14 Jan 2025 12:36:46 GMT

@zahra2 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: no wifi

Skyaaron9 — Tue, 14 Jan 2025 12:37:21 GMT

I've had the same issue since 6pm last night, 3 dots are green on the hub and says no issues on the checker on the sky website yet none have Internet! Needs fixing ASAP sky!