topic Re: Loosing connection in Broadband

Loosing connection

Tylosands — Mon, 13 Jan 2025 16:05:06 GMT

TV says no internet connection

Re: Loosing connection

Lisa-P1987 — Tue, 14 Jan 2025 10:51:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Loosing connection

jamesn123 — Tue, 14 Jan 2025 10:51:15 GMT

@Tylosands Which TV is it? Are other devices working okay?

Re: Loosing connection

Tylosands — Tue, 14 Jan 2025 11:22:10 GMT

It's the main TV in living room & no service up stairs either

Re: Loosing connection

jamesn123 — Tue, 14 Jan 2025 11:24:22 GMT

@Tylosands

I have no idea what your 'main TV in the living room is' my question was what make/model TV is it and if its a Sky based TV system like Sky Q, Sky Glass or Sky Stream.

Re: Loosing connection

TracyJ6306 — Tue, 14 Jan 2025 11:42:12 GMT

I'm getting this too. I have upgraded to the max hub,,, and waiting on it being delivered? However since I ordered it online... my Internets been off & on