topic Re: Poor speed to the hub, random drop outs, Sky Q in Broadband

Poor speed to the hub, random drop outs, Sky Q

Dubzaa — Tue, 14 Jan 2025 10:45:47 GMT

Having issues where the internet will randomly drop on all devices, wired ethernet + wireless, speeds drop around 5x slower, come back eventually after a day or two but don't know if there is a bigger issue, all wires are attached correctly, no damage to any wires, 3 green lights on the hub, middle light goes out and flashes orange when it drops out but fine when the internet eventually comes back.

I have attached the router stats and also the recent logs, hope that helps.

Re: Poor speed to the hub, random drop outs, Sky Q

jamesn123 — Tue, 14 Jan 2025 11:16:09 GMT

Hi @Dubzaa

Your line is showing drops, this is likely to be an external issue so would need engineer attention.

I have escalated your post to Sky, look out for a message on the forum

Re: Poor speed to the hub, random drop outs, Sky Q

Dubzaa — Tue, 14 Jan 2025 11:18:03 GMT

Thank you, I appreciate that.

Re: Poor speed to the hub, random drop outs, Sky Q

Lisa-P1987 — Tue, 14 Jan 2025 11:38:52 GMT

Thanks for escalating this. We’ve sent Dubzaa an invite to chat.