topic Re: Broadband down in Broadband

Broadband down

Nicola1177 — Tue, 14 Jan 2025 10:44:28 GMT

Broadband is down I Wi-Fi. Box only has 2 Green lights on

Re: Broadband down

jamesn123 — Tue, 14 Jan 2025 11:09:55 GMT

@Nicola1177 Have you checked all cables are connected securely? Does the Sky line test show anything?

Re: Broadband down

GD1 — Tue, 14 Jan 2025 11:13:18 GMT

@Nicola1177 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.