https://helpforum.sky.com/t5/Broadband/My-router-doesnt-work/m-p/4880702#M458062 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304530">@Kealysweet</a>&nbsp;if by the power cable box you mean the ONT unit Openreach provided and that either has no PON light or is showing a red light there is an issue with the full fibre network. You need to call Sky and report the fault so Openreach can check what is wrong.</P> Tue, 14 Jan 2025 08:11:11 GMT Chrisee 2025-01-14T08:11:11Z https://helpforum.sky.com/t5/Broadband/My-router-doesnt-work/m-p/4880604#M458013 <P>The power cable box on the wall says its faulty on the lights on my sky router works but that doesnt it prouduce internet i cant connect at all to the internet on my tv . I can connect to wifi on my phone just not to the tv&nbsp;</P> Mon, 13 Jan 2025 23:36:07 GMT https://helpforum.sky.com/t5/Broadband/My-router-doesnt-work/m-p/4880604#M458013 Kealysweet 2025-01-13T23:36:07Z https://helpforum.sky.com/t5/Broadband/My-router-doesnt-work/m-p/4880702#M458062 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304530">@Kealysweet</a>&nbsp;if by the power cable box you mean the ONT unit Openreach provided and that either has no PON light or is showing a red light there is an issue with the full fibre network. You need to call Sky and report the fault so Openreach can check what is wrong.</P> Tue, 14 Jan 2025 08:11:11 GMT https://helpforum.sky.com/t5/Broadband/My-router-doesnt-work/m-p/4880702#M458062 Chrisee 2025-01-14T08:11:11Z https://helpforum.sky.com/t5/Broadband/My-router-doesnt-work/m-p/4880745#M458074 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304530">@Kealysweet</a>&nbsp;</P> <P>&nbsp;</P> <P>Unless the 'fault' light is lower right rather than top left: then it's a charge status indicator on the battery backup unit for an older ONT model, and not directly related to broadband.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000004777.jpg" style="width: 450px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/107052i2B659ADB70EAEB34/image-size/medium?v=v2&amp;px=400" role="button" title="1000004777.jpg" alt="1000004777.jpg" /></span></P> <P> </P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000004778.jpg" style="width: 450px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/107053iA96645A22473EE9B/image-size/medium?v=v2&amp;px=400" role="button" title="1000004778.jpg" alt="1000004778.jpg" /></span></P> <P> </P> Tue, 14 Jan 2025 08:58:48 GMT https://helpforum.sky.com/t5/Broadband/My-router-doesnt-work/m-p/4880745#M458074 TimmyBGood 2025-01-14T08:58:48Z