https://helpforum.sky.com/t5/Broadband/Broadband-still-not-active/m-p/4880287#M457936 <P>Did you keep a copy of this live chat to show that you have been told it has been cancelled.</P> <P>&nbsp;</P> <P>I'm not sure if early termination charges would apply if they have not be billing you which they shouldn't be seeing as it had never been activated.</P> Mon, 13 Jan 2025 17:22:45 GMT caesarome 2025-01-13T17:22:45Z https://helpforum.sky.com/t5/Broadband/Broadband-still-not-active/m-p/4880216#M457927 <P>So my broadband was supposed to go live in Nov, I'm still waiting!&nbsp;<BR />I requested on live chat to cancel the service as they had broke the contract by not providing the service I signed up to</P><P>I was told I can't do it over live chat, started a live chat today to be told it's been cancelled so I've asked for something in writing to say I won't get any early termination charges when the fault is with them</P><P>Any advice will be appreciated <span class="lia-unicode-emoji" title=":grinning_face:">😀</span></P> Mon, 13 Jan 2025 16:26:10 GMT https://helpforum.sky.com/t5/Broadband/Broadband-still-not-active/m-p/4880216#M457927 Kate591 2025-01-13T16:26:10Z https://helpforum.sky.com/t5/Broadband/Broadband-still-not-active/m-p/4880287#M457936 <P>Did you keep a copy of this live chat to show that you have been told it has been cancelled.</P> <P>&nbsp;</P> <P>I'm not sure if early termination charges would apply if they have not be billing you which they shouldn't be seeing as it had never been activated.</P> Mon, 13 Jan 2025 17:22:45 GMT https://helpforum.sky.com/t5/Broadband/Broadband-still-not-active/m-p/4880287#M457936 caesarome 2025-01-13T17:22:45Z