topic Re: Slow connection after connecting to ZScaler in Broadband

Slow connection after connecting to ZScaler

Asitha — Wed, 04 Dec 2024 09:59:56 GMT

Hi,

I am experiencing a very slow connection after connecting to ZScaler. My company has troubleshot this issue and determined that it is related to my ISP. When I connect through a different provider, it works fine. Is this a known issue, and do you have a solution for it?

Re: Slow connection after connecting to ZScaler

Tom-W19 — Thu, 05 Dec 2024 09:09:51 GMT

Hi @Asitha

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Slow connection after connecting to ZScaler

Addie15 — Sat, 07 Dec 2024 12:24:46 GMT

Update-We are closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Slow connection after connecting to ZScaler

Asitha — Sat, 07 Dec 2024 17:31:05 GMT

Hi, I have restarted the router as requested but slowness is still there. What are the next steps on this?

Re: Slow connection after connecting to ZScaler

Addie15 — Sun, 08 Dec 2024 09:12:17 GMT

Hi there, @Asitha. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Slow connection after connecting to ZScaler

Asitha — Fri, 10 Jan 2025 08:16:10 GMT

I am still experiencing the issue. Has anyone else experienced this issue with ZScaler?

Re: Slow connection after connecting to ZScaler

Asitha — Mon, 13 Jan 2025 14:43:08 GMT

My issue was resolved after following the instructions in below discussion:

https://helpforum.sky.com/t5/Broadband/WiFi-Max-Can-t-connect-via-a-ZScaler-VPN/m-p/4880096#M457903