topic broadband issues in Broadband

broadband issues

Teresa39 — Mon, 13 Jan 2025 13:20:18 GMT

since last Thursday the broadband has been dropping on and off consistantly all day, ive tried doing all the usual troubleshooting, but it still keeps happening, after checks it says there is no problem however there obviously there is an issue some where - HELP

Re: broadband issues

jamesn123 — Tue, 14 Jan 2025 10:32:36 GMT

Hi @Teresa39

Which Sky hub do you have? Do any lights change on it?

Re: broadband issues

Teresa39 — Tue, 14 Jan 2025 10:34:58 GMT

Unsure of make but the middle light keeps going orange then out then back to green

Re: broadband issues

jamesn123 — Tue, 14 Jan 2025 10:39:05 GMT

@Teresa39

That would suggest your line is dropping. You will likely need an engineer for that.

I have escalated your post to Sky, look out for a message on the forum.

Re: broadband issues

Teresa39 — Tue, 14 Jan 2025 10:40:51 GMT

Thank you 😊 it seems to be fine today lol

Re: broadband issues

Lisa-P1987 — Tue, 14 Jan 2025 10:48:53 GMT

Thanks for escalating this. We’ve sent Teresa39 an invite to chat.

Re: broadband issues

Teresa39 — Wed, 15 Jan 2025 06:08:04 GMT

Seems to be all sorted now thanks but will let you know if anything changes 😉