topic Re: WiFi down in Broadband

WiFi down

Vacateleft — Mon, 13 Jan 2025 11:11:33 GMT

My broadband is down despite the Sky checker saying the connection is good. It was previously down for 3 days before Christmas with no explanation from Sky

Re: WiFi down

Daniel0210 — Mon, 13 Jan 2025 11:31:38 GMT

@Vacateleft
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

Re: WiFi down

TimmyBGood — Mon, 13 Jan 2025 11:32:22 GMT

@Vacateleft wrote:

It was previously down for 3 days before Christmas with no explanation from Sky

Domestic ISPs typically don't provide explanations for individual outages.

You'll need to persist with logging the issue with Sky.