topic WiFi won’t load in Broadband

WiFi won’t load

Rubina+A — Mon, 13 Jan 2025 10:55:26 GMT

I've had your new fibre installed few weeks ago and now my phone won't load apps unless I'm using my data

Re: WiFi won’t load

Mr+Flibbles+86 — Tue, 14 Jan 2025 10:29:34 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi won’t load

jamesn123 — Tue, 14 Jan 2025 10:31:58 GMT

Hi @Rubina+A

You'd likely need to change or disable Sky Broadband Shield