topic Re: Sky Max hub wifi keeps dropping in Broadband

Sky Max hub wifi keeps dropping

Cotly — Tue, 04 Jun 2024 20:29:04 GMT

Purchased sky max thinking it would improve signal strenght but it hasnt. The internet constantly cuts out and struggles with connection. Paying more for a worse signal at this point!

Re: Sky Max hub wifi keeps dropping

Chrisee — Tue, 04 Jun 2024 20:39:24 GMT

@Cotly the Wifi Max hub is potentially faster than the older hubs but doesn't have a greater range. Sky will supply extenders as part of the Wifi Max bundle they send one out if you ask and up to 2 more can be supplied if an engineer agrees they are needed after a visit.

Re: Sky Max hub wifi keeps dropping

Cotly — Tue, 04 Jun 2024 20:41:40 GMT

What's the best way to reach out to them to sort it? It's call I guess? Hate calling! lol

Re: Sky Max hub wifi keeps dropping

Chrisee — Tue, 04 Jun 2024 20:55:47 GMT

Hi @Cotly the lines are closed so I have escalated your post to the Sky team who support the forum who should be in touch tomorrow to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky Max hub wifi keeps dropping

Addie15 — Wed, 05 Jun 2024 07:44:31 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Cotly.

Re: Sky Max hub wifi keeps dropping

Addie15 — Fri, 07 Jun 2024 08:14:57 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Max hub wifi keeps dropping

Techno2022 — Sat, 08 Jun 2024 19:34:35 GMT

Did anyone happen to resolve this? I recently upgraded to the new hub and my speed is poor and keeps dropping

Re: Sky Max hub wifi keeps dropping

Helpmeplease2 — Sun, 21 Jul 2024 18:34:31 GMT

I have recently upgraded and my connection drops every 5 or so minutes. My sky max hub isn't showing in MySkyApp either so cannot configure.

Re: Sky Max hub wifi keeps dropping

Chrisee — Mon, 22 Jul 2024 07:01:52 GMT

@Helpmeplease2 I am escalting your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky Max hub wifi keeps dropping

Addie15 — Mon, 22 Jul 2024 07:35:34 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Helpmeplease2.

Re: Sky Max hub wifi keeps dropping

Burgoynebunch — Thu, 25 Jul 2024 16:04:11 GMT

Rcwntly changed to max and its worse than it was before!

ive had issues with my broadband for the last 2 years! Multiple engineer visuts from Openreach and sky. Was really hoping this would sort it.

any ideas sky? Why the connection would be worse than it was with my old device?

Re: Sky Max hub wifi keeps dropping

Megan344 — Thu, 25 Jul 2024 16:16:00 GMT

I am having the exact same issues . Engineer came out and agreed no fault at my home suggested booster pod . I now have that and still I'm struggling. Paying more money for nothing as it's hopeless. @Sky any recommendations?

Re: Sky Max hub wifi keeps dropping

Burgoynebunch — Thu, 25 Jul 2024 16:49:34 GMT

Not been offered a booster pod yet

Re: Sky Max hub wifi keeps dropping

SLoxk — Thu, 25 Jul 2024 16:58:14 GMT

I recently upgraded to sky max thinking it would improve signal strenght but it hasnt. The internet constantly cuts out and struggles with connection. Paying more for a worse signal at this point. Have a new router and still not good

Re: Sky Max hub wifi keeps dropping

Megan344 — Thu, 25 Jul 2024 17:16:05 GMT

Yes I am the same. Although my booster pod came today i had to call them up and ask for one. Its still an issue im way below my guaranteed speed and the checker app is constantly saying i have broadband issues . Well yeh no joke sherlock .. im now having to allocate my kids gaming times so they can all game peacefully . But my printer keeps loosing connection to while I'm working and I'm having to wait longer times for printer que loads . It's so tiring .

Re: Sky Max hub wifi keeps dropping

Techno2022 — Sat, 03 Aug 2024 11:48:44 GMT

I still believe this hub has issues. An engineer came and added another extender. However there are times where any device physically cables to the extenders stops getting IP addresses issued

Re: Sky Max hub wifi keeps dropping

bluesue — Sat, 17 Aug 2024 18:05:51 GMT

Hi, I had a lot of difficulty with a signal upstairs on Ultrafast and Boost, and so upgraded to Max, and it is worse than ever. After much debate I was sent a Pod but this doesn't help at all, as when in place the upstairs gets the signal but I lose mine downstairs. I live in an old house, but the router was installed in the hall and is direct in the middle of the two rooms we use our devices in. Yesterday the wi fi and internet connection went down more often than a set of xmas lights on flash!! So frustrating and whilst I know the basics I am not familiar with all the various technical terms. I would like to just plug back in my old router and get rid of this Sky Max contract but I don't know if I can do that. Can anyone offer any guidance - would be very much appreciated.

Re: Sky Max hub wifi keeps dropping

Phill167 — Wed, 28 Aug 2024 09:38:08 GMT

I have just changed to sky wifi max from EE and it's constantly dropping connection WiFi signal poor around the house. Can I get out of my contract as I've only been in it for a month. So disappointed with this service

Re: Sky Max hub wifi keeps dropping

bluesue — Wed, 28 Aug 2024 11:22:37 GMT

Ive now had an engineer. He said there was no obvious reason for the drop out. The house is not large and the distance the wi fi has to reach is not great. He has down graded the WPA3 (i think that's what he called it) to the security of the old hub and it is better but still not perfect. he also took off the child security stuff. I think the Max hub is just not up to the job!!

Re: Sky Max hub wifi keeps dropping

Phill167 — Wed, 28 Aug 2024 11:39:16 GMT

I'm beginning to think that the hub is rubbish. Should have gone with plusnet or carried on with EE.