topic Using Zoom/skype in Broadband

Using Zoom/skype

Ernesto — Mon, 13 Jan 2025 09:51:50 GMT

I'm having trouble using Zoom and Skype It starts fine then freezes and tells me 'bandwidth is low'.. I used to be able to run these without any problems. I use these sites severval times a week and it is very annoying. I've done the Sky remote checks, all is good with my system. Any ideas?

Re: Using Zoom/skype

Mr+Flibbles+86 — Tue, 14 Jan 2025 10:24:49 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Using Zoom/skype

jamesn123 — Tue, 14 Jan 2025 10:30:01 GMT

Hi @Ernesto

How is your device connected to the hub? WiFi or ethernet?

WHich Sky hub do you have?

Re: Using Zoom/skype

Lisa-P1987 — Thu, 16 Jan 2025 11:09:54 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks