https://helpforum.sky.com/t5/Broadband/Brand-new-customer-router/m-p/4879166#M457680 <P>Hello</P><P>i just signed up to sky and swapped from BT. &nbsp;The router has arrived and just opened to check it's all there before the engineer comes....</P><P>iv noticed the router is covered in scratches and is second hand?</P><P>is this normal? Or should I be given a brand new one?</P> Sun, 12 Jan 2025 15:06:28 GMT SavannahC29 2025-01-12T15:06:28Z https://helpforum.sky.com/t5/Broadband/Brand-new-customer-router/m-p/4879166#M457680 <P>Hello</P><P>i just signed up to sky and swapped from BT. &nbsp;The router has arrived and just opened to check it's all there before the engineer comes....</P><P>iv noticed the router is covered in scratches and is second hand?</P><P>is this normal? Or should I be given a brand new one?</P> Sun, 12 Jan 2025 15:06:28 GMT https://helpforum.sky.com/t5/Broadband/Brand-new-customer-router/m-p/4879166#M457680 SavannahC29 2025-01-12T15:06:28Z https://helpforum.sky.com/t5/Broadband/Brand-new-customer-router/m-p/4879846#M457839 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4303295">@SavannahC29</a></SPAN></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.</P> <P>Just look out for the chat bubble to start the conversation.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Mon, 13 Jan 2025 11:17:00 GMT https://helpforum.sky.com/t5/Broadband/Brand-new-customer-router/m-p/4879846#M457839 Tom-W19 2025-01-13T11:17:00Z