topic Re: WiFi keeps dropping in Broadband

WiFi keeps dropping

KeithC15 — Sat, 11 Jan 2025 18:47:05 GMT

WiFi was fine up until 6pm now it won't connect at all. Ran the rest in the sky app and it states everything is fine. It isn't we have no WiFi!! 2 green and 2 orange lights on the hub. Plugged directly into a phone socket. Have reset the hub twice bit still no joy.

Re: WiFi keeps dropping

Greenfingers001 — Sun, 12 Jan 2025 13:21:15 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi keeps dropping

PeterBrockett — Sun, 12 Jan 2025 14:36:28 GMT

WiFi was fine up until around 14-00 now it won't connect at all. Ran the rest in the sky app and it states everything is fine. It isn't we have no WiFi!! 2 green and 2 orange lights on the hub. Plugged directly into a phone socket. Have reset the hub twice bit still no joy.