topic WiFi keeps having really poor connection in Broadband

WiFi keeps having really poor connection

Arran22 — Sun, 12 Jan 2025 13:27:02 GMT

We've only recently had our property connected to fibre after waiting for 2 months to have it installed. Now we've got it the connection is so poor. We can't even watch Netflix or Prime on our TV without it buffering. No lights on the router or the wall unit which indicates any issues and the test run online through my sky login state everything is good.

Re: WiFi keeps having really poor connection

Mr+Flibbles+86 — Mon, 13 Jan 2025 10:33:17 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi keeps having really poor connection

Lisa-P1987 — Wed, 15 Jan 2025 10:15:15 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks