topic Re: Broadband Scam letter in Broadband

Broadband Scam letter

FrancescaPayge7 — Sat, 11 Jan 2025 23:30:44 GMT

I'm on the social tarrif (which I qualify for), I received a letter from Sky Broadband Sale, today January 11 '25, saying I can upgrade to full fibre (fibre nodes have been installed 2 yards away early last year). There is no name or department, no Sky address or other regular company identifying information except a url. This letter (pics attached) is dated 7th December 2025.

Can I upgrade from superfast 35 without exra charges or do I ignore further letters (just report them)?

Thanks

Re: Broadband Scam letter

GD1 — Sun, 12 Jan 2025 04:55:21 GMT

@FrancescaPayge7 It's not a scammer as using snail mail and addressing you by name isn't a scammers normal method of communication.

The link in the letter is also Sky's own domain.

What makes you think it's a scam?

Re: Broadband Scam letter

Chrisee — Sun, 12 Jan 2025 07:52:12 GMT

@FrancescaPayge7 the Social Tariff help page https://www.sky.com/help/articles/sky-social-tariff mentions you can have Sky Full Fibre 75 on that tariff. Sky are encouraging customers whose roads have been upgraded to switch to full fibre as in the long term it is cheaper to operate as it is more reliable so costs less to support.

Certainly worth asking Sky thecquestion..