topic Re: Broadband - New order in Broadband

Broadband - New order

Gillian35 — Sat, 11 Jan 2025 17:55:13 GMT

I've just ordered Broadband, due to having problems with my previous provider.

I need to allow 3p days to come out of the contract. How do i change to delivery date with Sky?

Re: Broadband - New order

caesarome — Sat, 11 Jan 2025 19:47:03 GMT

@Gillian35

What installation date have Sky given you as usually it would be 14 days or more into the future.

Re: Broadband - New order

Gillian35 — Sat, 11 Jan 2025 19:49:28 GMT

They have given me datebof 24th January, but I need it to be 30 days from now

Re: Broadband - New order

caesarome — Sat, 11 Jan 2025 19:59:24 GMT

You will have to call Sky to see what they say.

150 is the free number to use from a phone that has a Sky mobile sim in otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Broadband - New order

FLC — Sat, 11 Jan 2025 20:02:36 GMT

@Gillian35

Who are you moving from? BT state 30 days notice but that doesn't seem to count when switching, only terminating completely. My BT contract ended on 2nd November & I ordered Sky on 1st, for activation on 15th. I was only charged up until the activation date, not for 30 days.

Re: Broadband - New order

Gillian35 — Sat, 11 Jan 2025 22:05:22 GMT

Thank you, I will contact them

Re: Broadband - New order

Gillian35 — Sat, 11 Jan 2025 22:06:34 GMT

I'm moving from talktalk.

I'm concerned in case they end up charging me if it's less than the 30 days .