WiFi been down since Wednesday

Ashley01_ — Sat, 11 Jan 2025 16:00:18 GMT

I have now ran out of WiFi on my mobile as I am with sky. You will see from our account your WiFi has had no connection since Wednesday and yet another engineer is due out on Monday. I work from home so now i have been unable to work and now my mobile is out of data. I should have my data topped up free of charge because of this as this is your fault not mine.

Re: WiFi been down since Wednesday

Daniel0210 — Sat, 11 Jan 2025 16:38:39 GMT

@Ashley01_
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

Sky Broadband is a domestic service so there is no additional compensation for loss of service for customers wfh.

Fixing a fault within 2 WORKING days is the service level agreement between ISP’s and Openreach. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.

topic Re: WiFi been down since Wednesday in Broadband

WiFi been down since Wednesday

Re: WiFi been down since Wednesday