topic Re: Wrong box sent to return item in Broadband

Wrong box sent to return item

Nufc+grb — Sat, 11 Jan 2025 13:27:49 GMT

Received box to return hub but it's to small can I use another box

Re: Wrong box sent to return item

Daniel0210 — Sat, 11 Jan 2025 13:28:43 GMT

Yes @Nufc+grb You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.

https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Wrong box sent to return item

caesarome — Sat, 11 Jan 2025 13:30:00 GMT

@Nufc+grb

You can use any ackaging you want as this link will help you to print a return label:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.