topic Re: WiFi drops all the time in Broadband

WiFi drops all the time

JamesB75 — Fri, 10 Jan 2025 11:07:00 GMT

I have recently moved to Sky for their full fibre gigafast service, the speed into my router is good but my WiFi constantly drops in and out. I have gone through all the troubleshooting steps but the issue remains and I cannot find any way to speak to someone and just go round and round in an automated journey!!!

What can I do to fix. I never had this WiFi problem with my previous provider

Re: WiFi drops all the time

Greenfingers001 — Sat, 11 Jan 2025 12:20:29 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147