topic Re: Internet in Broadband

Internet

Chrislock — Sat, 11 Jan 2025 09:53:39 GMT

Internet keeps cutting in and our been like this for 3 weeks now

Re: Internet

caesarome — Sat, 11 Jan 2025 10:13:30 GMT

@Chrislock

The first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet

HelenS2 — Sat, 11 Jan 2025 10:17:37 GMT

It's been the same here in WD23 area. Alexa keeps going off, WhatsApp stops connecting (poor 4/5g signal)

then back on again? Run tests and it says no issues

Re: Internet

Ljljx — Sat, 11 Jan 2025 10:29:30 GMT

Mine been the same since the start of January . Anyone no what the problem is

Re: Internet

Chrisee — Sat, 11 Jan 2025 10:29:33 GMT

@HelenS2 Quite a common issue currently largely due to recent weather conditions. Whether Sky can get Openreach to check your line will depend on the frequency of the line drops but it is worth reporting thecfault.

Re: Internet

HelenS2 — Sat, 11 Jan 2025 11:29:36 GMT

Thanks. I read that the modem needs to be clear and incidentally there were a few bottles of alcoholic gifts been put in front of the modem. We've moved them now, fingers crossed that works

Re: Internet

TimmyBGood — Sat, 11 Jan 2025 11:33:06 GMT

@HelenS2

Water does attenuate WiFi (which is basically a very weak microwave)