topic Re: Boardband in Broadband

Boardband

wayhesaxo — Sat, 11 Jan 2025 10:05:38 GMT

Hi my internet keep going off line

Re: Boardband

caesarome — Sat, 11 Jan 2025 10:12:58 GMT

@wayhesaxo

The first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Boardband

wayhesaxo — Sat, 11 Jan 2025 10:14:06 GMT

Yes I tried all that but still at times keep going off line

Re: Boardband

wayhesaxo — Sat, 11 Jan 2025 10:15:47 GMT

Yes the red line shows at times three of them