topic Re: Upstairs lagging internet in Broadband

Upstairs lagging internet

Wooly1 — Thu, 09 Jan 2025 16:32:28 GMT

Ps5 is lagging nearly everyday, It says signal looks ok but it's not. Upstairs struggles and it shouldn't be, This needs resolving

Re: Upstairs lagging internet

Mr+Flibbles+86 — Fri, 10 Jan 2025 12:57:45 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Upstairs lagging internet

Wooly1 — Fri, 10 Jan 2025 13:21:40 GMT

I've tried every troubleshoot just fix the problem please the internet really is slow and it shouldn't be as I have the better package than I need so it should be fast and consistent

Re: Upstairs lagging internet

Wooly1 — Sat, 11 Jan 2025 08:55:59 GMT

@Wooly1 wrote:
Ps5 is lagging nearly everyday, It says signal looks ok but it's not. Upstairs struggles and it shouldn't be, This needs resolving

Re: Upstairs lagging internet

TimmyBGood — Sat, 11 Jan 2025 08:59:58 GMT

@Wooly1

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Upstairs lagging internet

Wooly1 — Sat, 11 Jan 2025 09:12:13 GMT

Can you call me to arrange free booster

Re: Upstairs lagging internet

TimmyBGood — Sat, 11 Jan 2025 09:23:25 GMT

@Wooly1

You have to call Sky, or respond to a forum post escalation.