topic Re: Sky glass dropping out in Broadband

Sky glass dropping out

Paul1406 — Wed, 08 Jan 2025 06:42:39 GMT

Does anyone else have to reset their "latest and best sky hub" daily? Does your signal keep dropping so the sky glass continually says "technical fault" genuinely fed up with this tv now, delayed stream and always out of sync

Re: Sky glass dropping out

Chrisee — Wed, 08 Jan 2025 07:20:50 GMT

@Paul1406 the usual reason Sky Glass TVs start buffering is poor wifi signal while restarting the hub can help temporarily if the signal is suffering from interference from your neighbours' networks.the longterm solution is to improve the delivery of data to the TV.

The best and cheapest solution is to run an etgernet cable to the T`v but that is often not practical. Next best is to use a pair of powerline adapters thst use the mains wiring to carry the data. lastly you could improve the WiFi signal probably by using a WiFinextender. Sky only supply extenders where customer buys an add-on like Sky WiFi Max see https://www.sky.com/help/articles/sky-wifi-max or you can buy your own wifi kit.

Re: Sky glass dropping out

Paul1406 — Fri, 10 Jan 2025 20:31:44 GMT

I already have T link boosters and it still drops out and the service is shocking

Re: Sky glass dropping out

Chrisee — Sat, 11 Jan 2025 08:18:10 GMT

@Paul1406 run the network test in the Get Help menu of the Netflix app to see thecspeed at the TV you need a minimum of 25Mb/s to watch in UHD ideally you want 35Mb/s. TP-Link powerline adapters can lose speed over time moving the to diferent oower outlets can help but do not use them in trailing mains blocks only wall sockets.

You can blame Sky all you want but most networking issues are down to the laws of physics.