topic Upgrading broadband in Broadband

Upgrading broadband

Kelly1902 — Fri, 10 Jan 2025 16:25:10 GMT

Do you have to have an engineer come to install broadband for an upgrade even if you already have broadband with them?

Chrisee — Fri, 10 Jan 2025 16:31:40 GMT

@Kelly1902 if you are switching from a partial fibre service to full fibre an engineer will come out to install the new fibre connection.

TimmyBGood — Fri, 10 Jan 2025 17:26:24 GMT

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.