topic Re: Broadband drops out in Broadband

Broadband drops out

shaunlfc32 — Fri, 10 Jan 2025 14:42:09 GMT

Hi. Every now and then the broadband drops out. Router lights go orange then comes back on. Any ideas? Thanks

Re: Broadband drops out

jamesn123 — Fri, 10 Jan 2025 16:15:18 GMT

Hi @shaunlfc32

Are you on FTTP or FTTC? If FTTC have you are connected to the master telephone socket with a microfilter if required?

Re: Broadband drops out

shaunlfc32 — Fri, 10 Jan 2025 16:18:06 GMT

How do I know the difference?

Re: Broadband drops out

jamesn123 — Fri, 10 Jan 2025 16:19:19 GMT

@shaunlfc32

Do you have a while Openreach box on the wall with flashing lights or do you connect your hub to the telephone socket?

Re: Broadband drops out

shaunlfc32 — Fri, 10 Jan 2025 16:20:17 GMT

Hub to telephone socket

Re: Broadband drops out

jamesn123 — Fri, 10 Jan 2025 16:21:30 GMT

@shaunlfc32

So if you are confident that you are using the master telephone socket and your using a microfilter if you only have a single port telephone socket then it sounds like you'll need to report this to Sky so they can send an engineer. I have escalated your post, look out for a message on the forum from a Sky rep.

Re: Broadband drops out

shaunlfc32 — Fri, 10 Jan 2025 16:23:34 GMT

We aren't using a micro filter. We haven't been in this house long and when we moved sky sent out two cables to the new house and didn't say we needed a micro filter

Re: Broadband drops out

jamesn123 — Fri, 10 Jan 2025 16:24:11 GMT

@shaunlfc32

It might be easier if you just post a picture of your telephone socket.

Re: Broadband drops out

shaunlfc32 — Fri, 10 Jan 2025 16:25:44 GMT

Re: Broadband drops out

jamesn123 — Fri, 10 Jan 2025 16:26:51 GMT

@shaunlfc32

You should be using a microfilter for that type of socket. I know Sky have stopped sending them out because its very rare for someone to have that type of socket anymore.

You can buy microfilters from many online stores or in local electrical ones.

Re: Broadband drops out

shaunlfc32 — Fri, 10 Jan 2025 16:27:43 GMT

Ok I'll go buy one and see if that helps. Thanks a lot

Re: Broadband drops out

shaunlfc32 — Sun, 12 Jan 2025 12:52:16 GMT

So went and got a micro filter today. Plugged it all in and I get no internet at all with it fitted. The internet light in router flashes orange then goes of. Took micro filter out and it works

Re: Broadband drops out

jamesn123 — Tue, 14 Jan 2025 10:05:27 GMT

@shaunlfc32

I would imagine thats because your currently using a BT style phone jack cable to connect your router, and your using that same cable to connect to the microfilter which would be the wrong port, they are labled telephone & broadband. You would need an RJ11 cable to connect to the correct port of the microfilter.

If its easier I can escalate your post to Sky so you can chat to them and see if they will send an engineer to look at the setup for you

Re: Broadband drops out

shaunlfc32 — Tue, 14 Jan 2025 10:07:06 GMT

Sky have said you no longer need to use micro filters. They are coming out today anyway as they have found a fault on the line