topic Re: No broadband for 6 weeks . Waiting for repairs. in Broadband

No broadband for 6 weeks . Waiting for repairs.

Chris19681 — Fri, 10 Jan 2025 14:38:55 GMT

No help, absolute appaulling customer service, lack of communication , total fabrication of repair dates. Then get a text message telling me all repairs done

When they are not. Been a customer for 20 years maybe not for much longer I feel. Sick of lies.

Re: No broadband for 6 weeks . Waiting for repairs.

Daniel0210 — Fri, 10 Jan 2025 15:17:35 GMT

@Chris19681

Have you rebooted your hub since receiving this message?

Remember Sky can only update you on information provided by Openreach, something that Openreach are not very good at.

Re: No broadband for 6 weeks . Waiting for repairs.

Chris19681 — Fri, 10 Jan 2025 15:50:08 GMT

Hi Dan,

Not a problem with hub a problem is with openreach line from the pole to my house which was knocked over. Now they have repaired the pole and services no actual line from post to my house been trying for nearly 7 weeks.

Absolutely shocking .