topic Re: No Internet, only amber light in Broadband

No Internet, only amber light

Cat033 — Fri, 10 Jan 2025 01:23:58 GMT

We've had no internet all day and as I work from home it's been a nightmare!

I rebooted the box, ran diagnostic, and all it could say was that they can not find the hub and kept repeating the same process of trying to reconnect.

We have green lights on 'Power' and 'Wireless' but amber on 'Internet'.

The wifi drops quite often, bit not for this long. We have a sky Q box.

If anyone can give me some advise it would be appreciated, thanks.

Re: No Internet, only amber light

Chrisee — Fri, 10 Jan 2025 07:45:23 GMT

@Cat033 your hub has lost its external connection probably due to a line issue. Check the physical connection in your home. The next step is to run the Service Checker in the My Sky app over a mobile connection as that will tell you if Sky are aware of an issue affecting your line. If it does then sorry you will just have to be patient while that gets fixed if it doesn't call Sky to report the fault so they can get Openreach to find the fault.

The fact you choose to use your domestic connection to work from home gives you no priority. The standard fix time for domestic faults is 2 working days after report which for a report today Friday would be by the end of Tuesday next week. If that isnt achieved compensation becomes payable Customer Auto-Compensation | Sky Help | Sky.com

Re: No Internet, only amber light

Cat033 — Fri, 10 Jan 2025 10:44:26 GMT

Hi @Chrisee ,

Thank you for replying to me and your help. I recieved an email this morning that they have been made aware.

Just have to wait and see now,

Regards, Cat.