https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4876988#M457032 <P>Everywhere says no problems but I have no WiFi, eventually the sky app agreed and said it's an outside problem and to book an engineer. I've done that... could take up to 2 days to resolve.&nbsp;</P> Fri, 10 Jan 2025 02:05:28 GMT kel8327 2025-01-10T02:05:28Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4876988#M457032 <P>Everywhere says no problems but I have no WiFi, eventually the sky app agreed and said it's an outside problem and to book an engineer. I've done that... could take up to 2 days to resolve.&nbsp;</P> Fri, 10 Jan 2025 02:05:28 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4876988#M457032 kel8327 2025-01-10T02:05:28Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4876989#M457033 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301332">@kel8327</a>&nbsp;</P> <P>&nbsp;</P> <P>Fixing a fault with 2&nbsp; working days is the service level agreement between isp's and openreach.</P> <P>&nbsp;</P> <P>If it takes longer&nbsp; than the 2 days then you can claim autmatic compensation for total loss of service as below</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A></P> <P>&nbsp;</P> Fri, 10 Jan 2025 02:52:26 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4876989#M457033 cookiemonsteruk 2025-01-10T02:52:26Z