topic Internet not working whatever you say in Broadband

Internet not working whatever you say

Mf10 — Fri, 10 Jan 2025 01:01:59 GMT

Your tests say that everything is ok but internet and voice lights on router are yellow not green, my phone is telling me that the connection has dropped and THERE IS NO INTERNET. Your helplines are closed and not only this but my landline is down and I rely on it as mobile signal where I live alone is unstable. This is not accceotable. I need to be back on line and the. I will be changing providers

Re: Internet not working whatever you say

Daniel140 — Fri, 10 Jan 2025 01:05:35 GMT

Same here, lost the internet like 30 minutes ago

Re: Internet not working whatever you say

Kristafa83 — Fri, 10 Jan 2025 01:07:30 GMT

Mine dropped at 2pm and not been back since. Support is non existent.

Re: Internet not working whatever you say

Daniel0210 — Fri, 10 Jan 2025 05:11:44 GMT

@Mf10
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

It could be essential maintenance taking place which is done overnight to minimise disruption.