topic Re: No Wifi in Broadband

No Wifi

Charlotte142 — Wed, 01 Jan 2025 11:00:50 GMT

Our WiFi appears as connected on our devices however the connection is very poor to the point where it cuts out and doesn't even work. I have completed the test broadband and everything comes back to say it's okay. I have included pictures as the router does have a orange light and also the internet light isn't as bright as the others.
I can't even find to chat or call with someone.

Re: No Wifi

Addie15 — Thu, 02 Jan 2025 10:00:18 GMT

Hi there, @Charlotte142. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No Wifi

Susan4040 — Thu, 09 Jan 2025 21:00:39 GMT

I have the same problem. Amber 'voice' light and no internet. Please could someone join a private chat with me too? Thanks

Re: No Wifi

Chris495 — Sat, 08 Mar 2025 01:42:14 GMT

Hi I am also facing the same issue could I please enter a private chat please