topic Been sent a Sky Max Hub in Broadband

Been sent a Sky Max Hub

David+Treadwell — Thu, 09 Jan 2025 18:35:30 GMT

Received a Sky Max Hub and would like to know whether my two mini boxes will work with this new router - also how do I get the guaranteed signal - do I have to ask for some pods to plug in? Cheers

Re: Been sent a Sky Max Hub

TimmyBGood — Thu, 09 Jan 2025 18:37:31 GMT

@David+Treadwell wrote:

Received a Sky Max Hub and would like to know whether my two mini boxes will work with this new router

Q Mini boxes will not connect to a Max Hub. Their signal has to come from the main Q box.

Re: Been sent a Sky Max Hub

TimmyBGood — Thu, 09 Jan 2025 18:37:54 GMT

@David+Treadwell wrote:

also how do I get the guaranteed signal - do I have to ask for some pods to plug in?

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Been sent a Sky Max Hub

David+Treadwell — Thu, 09 Jan 2025 18:40:52 GMT

Thank you - do you know if the new max hub still operate my 2 sky q mini boxes?

Re: Been sent a Sky Max Hub

TimmyBGood — Thu, 09 Jan 2025 18:51:45 GMT

@David+Treadwell

No, but it will supply an internet connection to the main Q box, and the Mini boxes get their connection from that.