topic Re: Problem with MySky app in Broadband

Problem with MySky app

white-cross — Fri, 04 Oct 2024 22:17:41 GMT

It doesn't give me my present broadband speed or my speeds for the last 30 days

Re: Problem with MySky app

white-cross — Sun, 06 Oct 2024 19:32:41 GMT

Does no one have any thoughts on this issue?

Re: Problem with MySky app

white-cross — Mon, 07 Oct 2024 19:58:49 GMT

Surely someone else must have come across this. I cannot be the only one

Re: Problem with MySky app

Ken56 — Sat, 16 Nov 2024 11:31:28 GMT

Cannot access any sky apps as in Netflix, Disney- says not connected

tested all Wi fi and broadband and not found any issues

Re: Problem with MySky app

white-cross — Thu, 09 Jan 2025 12:47:06 GMT

I have tried to resolve this issue by contacting Sky directly, but I can't get past the automatic voice which s doesn't understand the issue. I have tried several time since but the My Sky app still doesn't give me my present broadband speed nor my speed s for the last 30 days

Does anyone have any thoughts? For example, how to get to speak to a real person at Sky

Re: Problem with MySky app

caesarome — Thu, 09 Jan 2025 13:10:44 GMT

@white-cross wrote:

Does anyone have any thoughts? For example, how to get to speak to a real person at Sky

When asked anything by the bot try saying nothing to see if it will then route you call through to someone.

Re: Problem with MySky app

white-cross — Fri, 10 Jan 2025 16:41:22 GMT

Hi @caesarome

I thought that was a really good idea, but after the bot made several attempts to get me to choose an option, I was cut off!

Re: Problem with MySky app

white-cross — Sat, 11 Jan 2025 19:39:07 GMT

I've been on the chat and I was told I'd signed into My App with the wrong email address I should have used my gmail address, but it gets diverted to my usual address anyway. So it still doesn't work. I'm at my wits end

Can no one help?

Re: Problem with MySky app

white-cross — Sat, 18 Jan 2025 16:43:52 GMT

I've added to this in a bid to move it up and hope someone has come across this issue and been able to solve it

ill repeat. I cannot be the only person in the country with this issue!