topic Re: broadband/Wifi Drop out in Broadband

broadband/Wifi Drop out

EmmaLC91 — Thu, 09 Jan 2025 11:00:04 GMT

My wifi is periodically dropping out numerous times a day on all devices. I have completed all the troubleshooting available and the problem still persists. The WiFi goes off all devices lose connection for a few minutes then it comes back on again. This causes us numerous problems with work and schoolwork.

Can't ever seem to get hold of a agent who can advise me other that the already tried troubleshooting and all the testing on my sky app says everything is fine.

Re: broadband/Wifi Drop out

jamesn123 — Thu, 09 Jan 2025 12:28:46 GMT

@EmmaLC91

Do any lights on the hub change or does the WiFi just drop?

Re: broadband/Wifi Drop out

EmmaLC91 — Thu, 09 Jan 2025 12:36:55 GMT

Yes the internet/ WiFi goes off all an orange/ amber colour, flash then come back on after a few minutes.

Re: broadband/Wifi Drop out

jamesn123 — Thu, 09 Jan 2025 13:14:38 GMT

@EmmaLC91

Have you ran the Sky line test ?

Re: broadband/Wifi Drop out

EmmaLC91 — Thu, 09 Jan 2025 13:28:45 GMT

I have went through the troubleshooting steps, unplugging, restarting etc and run the tests available on the app for broadband and WiFi.