topic Re: Cannot connect to online game servers unless using VPN in Broadband

Cannot connect to online game servers unless using VPN

Freigan — Sat, 28 Dec 2024 15:01:24 GMT

I am having an issue where if I am on a direct connection through my sky router games like Dayz or PUBG won't connect to a game server. If I run nordvpn I can connect before gettig kicked for using a VPN. So there is something odd about the direct SKY connection. I turned of Sky Shield completely but that doesn't seem to make a difference.

Re: Cannot connect to online game servers unless using VPN

Mr+Flibbles+86 — Sun, 29 Dec 2024 09:58:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cannot connect to online game servers unless using VPN

JordanNewton — Thu, 09 Jan 2025 09:47:00 GMT

Hi I'm having the same issue I was wondering if you found a fix

Re: Cannot connect to online game servers unless using VPN

JordanNewton — Thu, 09 Jan 2025 09:48:17 GMT

Hi could I be added too please I'm having the same issue

Re: Cannot connect to online game servers unless using VPN

7Jackarmy1 — Mon, 17 Feb 2025 19:02:47 GMT

Same issue any info please

Re: Cannot connect to online game servers unless using VPN

Freigan — Wed, 25 Jun 2025 08:35:52 GMT

Just for general update: Got a newer version of the sky hub (the one that stands upright) and this helped for most games except DAYZ which never was able to connect. I think Sky's DNS service is frankly **bleep** as I have reoccuring issues where the router simply won't allow any traffic through it despite being connected to broadband, however if I run NordVPN from my laptop the internet works just fine so the issue is clearly the default Sky routing through their DNS.

Sky Shield is disabled as well so it's not a "blocking" issue.