topic Re: No internet in Broadband

No internet

AWIL1 — Thu, 09 Jan 2025 07:39:02 GMT

In the Somerset area and we've had no internet since yesterday evening, states that 'Sky are working on it', but it went down suddenly and this area isn't mentioned in the planned downtime?

Re: No internet

Daniel0210 — Thu, 09 Jan 2025 08:28:21 GMT

@AWIL1 wrote:

In the Somerset area and we've had no internet since yesterday evening, states that 'Sky are working on it', but it went down suddenly and this area isn't mentioned in the planned downtime?

@AWIL1

If it went down suddenly in the evening it's unlikely to have been planned maintenance which usually occurs overnight to minimise disruption. If Sky are aware they will have notified Openreach to investigate.

Give Sky a call to see if OR have updated them yet. The following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.

Re: No internet

Wrexy — Thu, 09 Jan 2025 09:17:34 GMT

Had the same problem in Wrexhan, North Wales - over the course of the day yesterday 8th Jan connection speeds slowly grinded to a halt culminating in slow down of less than 5 Mb/s and that continued to be the same this morning. Most of my devices lost connection as they battled for bandwidth.

I've been on the phone to support this morning 9th, advised to hold the WPS button in until the LED light turns green (I have a Sky MAX Router), then release. This appears to have restarted the router, currently my speed is back up to near he maximum i can usually get for now.

An engineer is on the way to test my socket at my house where the problem appeared to originate from although i can say i've not had a problem with it for over 10 years i do appreciate having an engineer being sent out to check it.

Seems like so many of us enountered similar problem at the same time however?