topic No internet connection in Broadband

No internet connection

Josiek — Wed, 08 Jan 2025 20:22:49 GMT

Service check says connected but no internet connection at all. Tried all devices, restart etc too.

Re: No internet connection

Kday21 — Wed, 08 Jan 2025 20:29:04 GMT

I'm having the same issue in Somerset

Re: No internet connection

caesarome — Wed, 08 Jan 2025 20:29:21 GMT

@Josiek

Try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet connection

stephenc3 — Wed, 08 Jan 2025 20:32:07 GMT

We are having the same issue. Stoke-On-Trent. Been down about an hour. Tried everything but no luck.

Re: No internet connection

ScottS7476 — Wed, 08 Jan 2025 21:02:55 GMT

Same here in Barnsley. There is constantly as issue with our connection.

Re: No internet connection

ElizabethR — Wed, 08 Jan 2025 21:17:08 GMT

I am having the same issue in Worcestershire

Re: No internet connection

DHJ72 — Wed, 08 Jan 2025 22:06:27 GMT

Same issue in Wiltshire, would be nice if Sky could fix this as it's been going on all day

Re: No internet connection

NFalkiner — Thu, 09 Jan 2025 06:37:51 GMT

Same issue in North Sheffield. OpenReach engineer came out. Spent an hour looking and checking and then told me I had over 270 drop outs in one day (average per day was around 7 he said which in itself is unacceptable) but because the broadband supply was behaving itself at the time he was here, he said there's nothing he could do. Seriously? So then how does this get fixed, give him a bed for the night do he can jump on the repair whilst it's not working real time?

Re: No internet connection

Wrexy — Thu, 09 Jan 2025 09:20:34 GMT

Had the same problem in Wrexhan, North Wales - over the course of the day yesterday 8th Jan connection speeds slowly grinded to a halt culminating in slow down of less than 5 Mb/s and that continued to be the same this morning. Most of my devices lost connection as they battled for bandwidth.

I've been on the phone to support this morning 9th, advised to hold the WPS button in until the LED light turns green (I have a Sky MAX Router), then release. This appears to have restarted the router, currently my speed is back up to near he maximum i can usually get for now.

An engineer is on the way to test my socket at my house where the problem appeared to originate from although i can say i've not had a problem with it for over 10 years i do appreciate having an engineer being sent out to check it.

Seems like so many of us enountered similar problem at the same time however?