topic Re: No internet 8th Jan in Broadband

No internet 8th Jan

Georgephillips — Wed, 08 Jan 2025 13:00:18 GMT

I have Power (green light) Internet (no light) WiFi (green light) voice (amber)

internet was working fine then just cut off. Tried multiple service checks and all says WiFi looks good. Tried resetting router, unplugging router for a period of time, removed and put back in all the wires and nothing has worked.

any ideas?

Re: No internet 8th Jan

Daniel0210 — Wed, 08 Jan 2025 13:03:13 GMT

@Georgephillips
Havea check to see if there are any outages nearby via this link https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

Re: No internet 8th Jan

DS33 — Wed, 08 Jan 2025 13:07:22 GMT

My Internet has also gone down. Tried the diagnostics and 3 reboots and it is still out.

Re: No internet 8th Jan

PaulB8 — Wed, 08 Jan 2025 13:25:33 GMT

Am writing this from Chester area - broadband down here as well

Re: No internet 8th Jan

Kevin6956 — Wed, 08 Jan 2025 13:33:24 GMT

I have the same issue in Chelmsford

Re: No internet 8th Jan

Georgephillips — Wed, 08 Jan 2025 13:34:02 GMT

Essex area myself, still no luck!

Re: No internet 8th Jan

Georgephillips — Wed, 08 Jan 2025 13:34:52 GMT

That's where I am. Every time I have done the service checker it says nothing wrong in the area.

Re: No internet 8th Jan

Kevin6956 — Wed, 08 Jan 2025 13:38:19 GMT

Same for me, I logged the fault but does anyone know where to check that the fault has actually been logged? I didnt receive an email or a text to confirm it has been logged.

Re: No internet 8th Jan

DMcC21 — Wed, 08 Jan 2025 13:59:00 GMT

Same here in drogheda Ireland..internet is amber after restart

Re: No internet 8th Jan

DS33 — Wed, 08 Jan 2025 15:12:04 GMT

In Wiltshire seems the phone line is down too.

Re: No internet 8th Jan

Veronica14 — Wed, 08 Jan 2025 15:35:56 GMT

Seem to be having the same issue in Devon.

Re: No internet 8th Jan

Georgephillips — Thu, 09 Jan 2025 15:51:51 GMT

Still hasn't returned. Got an engineer coming out now... so hard to get any answers from sky themselves.