topic Re: Unable to raise SIP ALG/MAP-T Issues in Broadband

Unable to raise SIP ALG/MAP-T Issues

Juleswilks — Wed, 08 Jan 2025 11:51:37 GMT

I am too unable to use my VOIP work phone at home to make or recieve calls, I have called again today to be told y0ou cannopt turn off the MAP-T settingon my Sky Max broadband which I know is incorrect as I can see on this forum that its possible and fixes the issue!!!

Please contact me to turn off MAP-T, I have already disabled SIP ALG

Re: Unable to raise SIP ALG/MAP-T Issues

GD1 — Wed, 08 Jan 2025 12:05:52 GMT

@Juleswilks To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Unable to raise SIP ALG/MAP-T Issues

Chrisee — Wed, 08 Jan 2025 12:09:57 GMT

@Juleswilks you are not communicating with Sky by posting in the forum. According to information from Sky the issue where some SIP/Voip systems could not connect where customers had the white Sky Max hub was not actually caused by the use of MAP-T but was instead an issue with the firmware.

If you can confirm you have the white hub and what firmware its running is running your post can be escalated by a forum superuser. The firmware version can be found on the software page of the hub's web interface at 192.168.0.1 sign in with the user admin and the wifi password on the label as the password.

Re: Unable to raise SIP ALG/MAP-T Issues

GD1 — Wed, 08 Jan 2025 12:17:00 GMT

@Juleswilks Your other post added to another thread has been removed to prevent duplication of replies.

Re: Unable to raise SIP ALG/MAP-T Issues

Juleswilks — Wed, 08 Jan 2025 12:22:59 GMT

Yes we have the white hub and here is the information -

Re: Unable to raise SIP ALG/MAP-T Issues

Chrisee — Wed, 08 Jan 2025 12:24:55 GMT

@Juleswilks as @GD1 has already esca lated your post wait until,the team pick up the referral and use the chst icon they will add tomthe forum pages.

Re: Unable to raise SIP ALG/MAP-T Issues

Lisa-P1987 — Wed, 08 Jan 2025 12:37:43 GMT

Thanks for escalating this. We’ve sent Juleswilks an invite to chat.