topic Re: Dropped packets on sky broadband in Broadband

Dropped packets on sky broadband

des+irwin — Mon, 06 Jan 2025 18:07:30 GMT

Getting freezing screens on tv using sky multi room and on my laptop when working from home.

Running constant pings to sky.com, google.com and bbc.co.uk and they all go high (over 100ms) and time out at the same time.

Nothing has changed in the layout of the house and the router is optimally set up.

Re: Dropped packets on sky broadband

Greenfingers001 — Tue, 07 Jan 2025 10:14:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Dropped packets on sky broadband

des+irwin — Tue, 07 Jan 2025 11:16:45 GMT

Hi, I'm not at home at the moment. If it's still available I'll pick it up this evening or tomorrow?

Re: Dropped packets on sky broadband

Chrisee — Tue, 07 Jan 2025 11:18:47 GMT

@des+irwin the chat icon is there firc48 hours.

Re: Dropped packets on sky broadband

des+irwin — Wed, 08 Jan 2025 11:40:21 GMT

Chat icon is gone...