topic Re: No internet in Broadband

No internet

Anonymous — Sun, 05 Jan 2025 17:14:09 GMT

My sky wifi box has no green light on the internet section and a orange light over voice.
I've tried restarting 3 times and still no good. I've also done the broadband test on the app, and it's advised there's no issue and it's 'good'. Which isn't true because I have no internet!
this has been happening now for the past few weeks and getting ridiculous.

Re: No internet

Tom-W19 — Mon, 06 Jan 2025 09:33:52 GMT

Hi @Anonymous

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet

Lisa-P1987 — Wed, 08 Jan 2025 11:35:50 GMT

We are still looking to help you MichelleH3 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks