topic Re: Losing connection on the Internet in Broadband

Losing connection on the Internet

Sam320 — Sun, 05 Jan 2025 16:20:04 GMT

We've had the Internet since the 27th of December. I've rang up twice already. There's major issues they won't re-issue a max pod because it's been escalated and I can't even get Internet on my phone now.

Re: Losing connection on the Internet

Tom-W19 — Mon, 06 Jan 2025 09:17:46 GMT

Hi @Sam320

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Losing connection on the Internet

Lisa-P1987 — Wed, 08 Jan 2025 11:22:04 GMT

We are still looking to help you Sam320 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks